Work History

System Integrator at Citrix Systems

September 2010 - March 2016

Act as Subject Matter Expert for Customer Experience Team
Design, build, and support infrastructure and IT Solutions
Educate and evangelize the Citrix Product Story
Produce and lead Whiteboard Talks for internal teams and external customers
Advocate Design Thinking and methodologies throughout the company
Research, design, and configure environments for usability testing
Research and design competitive lab setups
Integrate and maintain key servers for team collaboration

Self Employed

February 2009 - Present

Run all levels of IT local small businesses
Hybrid Windows, Mac, Unix support
Collaboration and Documentation
Team Training and Education
Design Thinking

Senior Technical Staff at Invisible IT

June 2008 - February 2009

Lead customer demos for sales team
Build and maintain demo lab with Cisco UC software
Audit new clients for ongoing managed services
Implement and support Splunk log analysis software

Helpdesk Manager at Invisible IT

July 2006 - June 2008

Manage helpdesk services for 7 clients
Schedule resources for callcenter and onsite coverage
Maintain staffing 6a-6p with a 24x7 pager rotation
Grow helpdesk team from 5 to 8, interviewing all levels of technicians
Document companywide process, standards, and reporting
Train internal engineers and customers

Site Lead at Wyse Technology

April 2006 - July 2006

Lead entire IT presence at global client
Manage and schedule a team of 6 engineers
Coordinate help desk, system administration, and VOIP telecom
Interface with customer management for technical and account purposes
Develop site-specific procedures for helpdesk and metrics for ticket closure
Serve as escalation for all technical issues

Helpdesk Lead at Risk Management Solutions

June 2004 - April 2006

Lead helpdesk team onsite at US client with two sites
Manage and schedule a team of 3 engineers for helpdesk support
Provide continuity for all issues across shift rotations
Document and enforce policies to allow for multiple-site rotations

Technical Staff at Invisible IT

November 2002 - June 2004

Support IT for Invisible IT, Risk Management Solutions and Wyse Technology
Windows, Mac, Linux desktops and Windows and Unix servers

Unix Support Engineer at Microsoft

September 2001 - July 2002

Support hardware developers running Synopsys software
Administer Solaris servers and workstations
Work across multiple locations with over 200 users and over 50 servers
Plan dedicated network for backup and recovery of data in parallel to production data

System Administrator / Tech Recruiter at Mindsource

August 2000 - July 2002

Support IT for Mindsource and Microsoft
Support Windows desktops and Windows and Solaris servers
Design and maintain internal system and network procedures
Screen thousands of candidates for placement in IT positions
Produce a training package of over 400 slides and 3 hours of video

General Manager at KCPR

June 1999 - June 2000

Manage business functions and resources for a 24/7 college radio station
Coordinate and schedule over 70 live-produced shows with an all-volunteer staff
Interface with university staff and community for event planning and funding
Manage budget and fundraising in excess of $20,000

Computer Technician at Mustang Daily

March 1998 - June 2000

Provide troubleshooting and maintain >50 workstations and 2 servers
Administer all computers for a daily, student produced campus newspaper
Support windows, macintosh, linux and network systems
Build systems for content creation in print and on the web

LAN Support Technician at Wells Fargo Bank

July 1996 - September 1996

Provide troubleshooting and maintaine 60 workstations
Support both software developers and non-technical staff
Train and support all installed software for financial and development environments
Manage all IT purchases for the office with accounts payable department